bd344 Privacy Policy
This policy explains in detail how your personal information is collected, stored, and kept secure when you register and use the bd344 platform.
Introduction and Scope
bd344 ("we", "us", "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use bd344's website, mobile version, or any other platform, why we collect it, and how we use it.
This privacy policy is connected to our Terms and Conditions and it is recommended that both be read together. By using bd344's services, you are considered to have accepted the terms of this policy.
This document applies only to persons aged 21 or older. We do not knowingly collect information from minors. If such information is brought to our attention for any reason, we will delete it immediately.
What Information We Collect
We need to collect certain personal information to keep your experience on the bd344 platform safe and uninterrupted. A description of the information collected is provided below:
2.1 Information You Provide Directly
What you provide during registration and account management:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Password (stored in encrypted form)
- National ID card or passport details (when required for KYC verification)
- Payment account information (bKash number, Nagad number, etc.)
2.2 Automatically Collected Information
What our system records automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Login and logout times (per BST)
- Game play history, bets, and win records
- Deposit and withdrawal transaction details
- Cookie and session data
2.3 Information Received from Third Parties
During payment processing, mobile banking providers such as bKash, Nagad, Rocket, and Upay may share the necessary transaction confirmation details with us. This information is used solely for transaction verification and fraud prevention.
Secure Storage
All data is stored on servers secured through SSL encryption.
Limited Access
Only authorised staff may view your information for specific purposes.
Transparent Use
We clearly explain why each piece of information is needed.
Purpose of Data Use
bd344 uses your information only for lawful and necessary purposes. The table below sets out each purpose and its basis:
| Purpose of Use | Type of Information | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number, password | Performance of contract |
| Payment processing (bKash, Nagad, Rocket, Upay) | Payment account, transaction data | Performance of contract |
| Age and identity verification (KYC) | Date of birth, national ID card | Legal obligation |
| Fraud and scam prevention | IP address, device information, transaction history | Legitimate interest |
| Customer service and support | Contact information, chat logs | Performance of contract |
| Responsible gaming monitoring | Game history, deposit/withdrawal patterns | Legitimate interest and legal obligation |
| Platform improvement and analytics | Usage data, cookies | Legitimate interest |
| Sending applicable bonuses and offers | Email, mobile number (subject to consent) | Consent |
* We do not sell your information to advertising agencies and it is not used in any way beyond the purposes described in this policy.
Data Sharing with Third Parties
bd344 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Service Providers
Information necessary to complete deposit or withdrawal processes through bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. This information is used solely for transaction verification.
4.2 Game Providers
Game providers including Pragmatic Play, Spribe, JILI, and PG Soft may receive certain session information when their games are launched. This information is necessary for game operation and ensuring fair outcomes.
4.3 Legal Obligations
In response to a valid order from a competent court or regulatory authority, we may be required to provide information in compliance with applicable law. In such cases, only relevant information is shared.
4.4 Technology and Security Partners
We work with trusted third-party providers for platform security, fraud detection, and technical services. They provide services under agreements consistent with bd344's privacy policy.
Important Notice
bd344 never sells, rents, or commercially transfers your personal information to any third party for marketing purposes. Protecting your information is our highest priority.
Cookies and Tracking Technology
The bd344 website uses cookies and similar tracking technologies to operate correctly and to improve the user experience.
5.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions, security verification, and the basic functionality of the platform. These cannot be disabled.
- Functional cookies: Used to remember your preferences (such as language and game layout).
- Analytics cookies: Used to understand which pages are visited most or where issues occur. This information is collected anonymously.
5.2 Cookie Controls
It is possible to disable non-essential cookies from your browser settings. However, please note that disabling certain cookies may affect your ability to enjoy the full features of the platform. Contact our 24/7 live chat support team to manage cookie controls.
Data Security Measures
bd344 uses industry-standard technologies and practices to protect your personal information. Our security framework is as follows:
SSL/TLS Encryption
All data transmissions are secured through industry-standard SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS protection systems prevent unauthorised access.
Password Hashing
Your password is never stored directly — only an encrypted hash is kept.
Regular Security Testing
Regular audits and penetration tests are conducted to ensure system security.
No system is completely secure, however. If you believe the security of your account has been compromised, contact us immediately through our 24/7 live chat or email [email protected].
User Rights and Controls
As a user of bd344, you have the following rights over your personal information:
7.1 Right to Access Your Information
You may request at any time what information we hold about you. We will respond within 30 working days of receiving such a request.
7.2 Right to Correct Your Information
If any information in your profile is incorrect, you may request a correction. Some information (such as KYC-verified names) may require additional verification to correct.
7.3 Right to Delete Your Information
In certain circumstances, you may close your account and request that your personal information be deleted. However, some information required to meet legal obligations or resolve ongoing disputes may be retained for a specified period.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out by clicking the "unsubscribe" link in any message or by emailing [email protected]. Service-related essential messages (such as transaction confirmations) will continue to be sent.
7.5 Right to Self-Exclusion
Under our responsible gaming policy, you may initiate a self-exclusion process. For more details, please visit our Responsible Gaming page.
Data Retention Period
bd344 retains your information only for as long as necessary to provide services, meet legal obligations, or protect legitimate interests. General retention period guidelines:
- Active account information: for the full duration the account remains active.
- Closed account information: at least 5 years from the date of closure (financial records as required by law).
- Transaction records: for the period required under applicable law.
- Customer service communications: up to 2 years after the issue is resolved.
- Marketing consent records: up to 3 years after consent is withdrawn.
Once the specified period has passed, information is securely deleted or anonymised.
Protection of Children and Minors
bd344's services are strictly for persons aged 21 or older only. We never knowingly collect or store information from minors.
An age verification process applies at registration, and if any account is suspected of belonging to a minor, the account is immediately suspended and the collected information is deleted. If a parent or guardian believes their child has been registered in error, please contact [email protected].
Changes to the Policy
bd344 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- By displaying a clear notice when you access the platform.
- By sending a message about the update to your registered email address.
- By changing the "Last Updated" date at the top of this page.
If you continue to use the platform after the changes, you will be considered to have accepted the new policy. If you do not agree, you may request to close your account.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Live Chat
Get instant support via live chat in Bengali, available 24/7. Privacy-related requests are usually processed within 24 hours.
For detailed requests, email us at [email protected]. Write "Privacy Request" in the subject line. A response will be provided within 30 business days.
Your privacy is very important to us. bd344 always operates with transparency and is committed to protecting your information. For more information, please also visit our FAQ page.